Forget what you think you know about CRM programs. It’s time for you to rethink the entire idea that you’ve been holding onto for years...

Happy New Year! I’ll save you the “new year new me/new year new you” talk (even though I’m always a sucker for self-improvement) and get...

I’ve been harping on the importance of CRM programs for about a decade now (here’s the last time), yet it still hasn’t caught on the way...

By now I shouldn’t have to articulate the value or justify the need for a social media strategy for your business. There are literally...

To say that the 1st quarter plus of 2016 has been intense would be an understatement! WIMS Consulting has been in full-on hyper growth...

Unlike my typical blog posts, this one is certainly going to piss people off, including current and former colleagues, friends, clients,...

Little did I know when I first heard this rather graphic and cringe-worthy phrase how literal it could be. If you haven’t heard it...

Typically I don’t discuss my personal life or experiences in this forum, I now realize how much of a missed opportunity that has been....

Customer Relationship Management (CRM) programs aren’t only the future of business; they’re the present. And they aren’t just for Fortune...